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This page sets out how ok25 operates its policies, what applies to your account, and where to go if something needs correcting. Access to ok25 depends on your local law and eligible regions — read the details below before you proceed.
ok25 operates under a jurisdiction-dependent framework. Whether our services are accessible to you depends on the laws that apply in your region and whether your location falls within our eligible service areas. We do not make blanket availability claims. If you are in Bangladesh and accessing this site, you are responsible for confirming that doing so is permitted under the rules that govern your location. Our policy documents — covering account conduct, transactions and data handling — apply to all registered account holders where the service is available. Payments processed through bKash, Nagad or Bank Transfer are subject to both our transaction policy and any applicable local financial regulations. We aim to keep these policies current; where a change materially affects your account or rights, we will post a notice in the account area. If you have a question about whether a specific policy applies to your situation, reach out through the support route listed on this page. We do not provide legal advice, and nothing on this page should be read as a legal opinion about your personal circumstances.
bKash transactions fall under our payment policy and Bangladesh mobile financial service regulations where applicable.
Nagad transfers are processed under the same transaction policy framework; confirm eligibility in your account before initiating.
Bank Transfer routes carry additional verification requirements; the steps are shown inside your account wallet section.
Our policy applies specifically to activity conducted through your ok25 account — including how we handle account data, the conduct of transactions and the content displayed in the lobby. It does not extend to third-party services, external payment processors beyond what is described in our transaction terms, or any platform you access via a link that takes you away from ok25. Understanding the boundary helps you know where to raise a question with us versus where to contact a third party directly.
Policy covers how your account is created, maintained and suspended. Login credentials, verification steps and session behaviour all fall within this scope.
Deposits and withdrawals processed through bKash, Nagad or Bank Transfer are covered. Policy sets the conduct rules; your bank or wallet provider sets its own separate rules.
Game availability, lobby layout and promotional notices displayed within ok25 are within scope. We control what appears on our pages; we do not control third-party sites.
External links, wallet apps and any service operated outside ok25 are not covered. Contact those providers directly for issues that originate on their platforms.
Your account gives you several practical paths to manage your own records and raise questions. You can review your transaction history directly in the account wallet section — bKash, Nagad and Bank Transfer activity each appear there with reference numbers you can use when contacting support. If any account detail is incorrect, the profile section lets you submit a correction request; our team reviews these and confirms the outcome by the contact method on file. Raising a policy question does not require a formal complaint process — the support route listed on this page handles most queries efficiently. If you want to understand how a specific policy clause applies to your situation, state the clause reference and your account ID in your message so the team can respond with the relevant detail rather than a general answer. We do not place a time limit on when you can ask a question about a past transaction, but we do ask that you raise concerns promptly so records remain retrievable.
Open your account wallet to see the full transaction log. Each entry carries a reference number useful for any follow-up query.
Submit a correction through the profile section. Our team confirms changes via your registered contact method once the review is complete.
Use the support route on this page. Include your account ID and the policy area you are asking about for a focused, relevant response.
For anything not resolved through self-service account tools, the support contact route handles account, transaction and policy queries.
If you have a question about how a policy applies to your account, or need to raise a concern about a transaction processed through bKash, Nagad or Bank Transfer, use the contact routes published on this site. We only list channels that are actively monitored; we do not publish estimated response times we cannot stand behind.
The chat widget on site connects you directly to the support team. Use this for account access and policy queries that need a prompt reply.
Send your query to the email address shown in your account help section. Include your account ID and the specific policy question for a clear, relevant response.
Your signed-in account area contains a help index covering common policy questions. Check this first — many queries about records and corrections are answered there.
We collect only the data needed to operate your account and process transactions through the payment rails you choose — bKash, Nagad or Bank Transfer. Cookies on this site manage session state and remember your login; you can adjust cookie preferences through your browser settings at any time. Account security relies on the login credentials you set; we do not store payment credentials beyond what the transaction process requires. If you want to know what data we hold on your account, or want to request a correction or removal where policy permits it, contact us through the published support route with your account ID.
We collect account registration data and transaction records. Payment data from bKash, Nagad and Bank Transfer is handled per our transaction policy and not retained beyond operational need.
Session cookies keep you logged in and maintain your account state. Adjust or clear cookies through your browser; clearing them will end your current session.
Your login credentials are your responsibility. If you suspect unauthorised access, use the account security section to change your password and contact support immediately.
To review, correct or request removal of account data where our policy allows, contact support with your account ID. We will confirm what action is possible under our current retention rules.
Real questions from account holders about how our policy works, what your rights are, and how to get things corrected or clarified.
Access to ok25 and the application of our policies depends on your local law and whether your region falls within our eligible service areas. If you are in Bangladesh, confirm that accessing the site is permitted under the rules that apply to your location before proceeding.
Open the wallet section of your signed-in account. All transactions — including those made via bKash, Nagad or Bank Transfer — are listed there with reference numbers. Use those numbers if you need to raise a query with the support team.
Contact us through the live chat or email route published on this page. Include your account ID and the specific clause you are asking about. Our team will review the context and respond with the relevant policy detail rather than a generic reply.
Yes. Use the profile section in your account for standard corrections such as contact details. For requests involving stored transaction data or account records, contact support directly with your account ID and the correction you need. We will confirm what is possible under our retention policy.
We retain account and transaction records for the period required by our operational and legal obligations. You can contact support to ask what data is held and what removal options exist under our current policy. We do not delete records automatically on inactivity alone.
Bank Transfer deposits and withdrawals fall under the same transaction policy as bKash and Nagad, but carry additional verification steps shown inside your account wallet. Your bank may also apply its own rules; those are separate from ours and outside our scope.