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These terms set out how ok25 operates your account, what we expect from you, and what you can expect from us — covering everything from how transactions are processed through bKash, Nagad or Rocket to how account disputes are handled. Access and eligibility depend on your local law and the eligible regions we serve.
By opening and using an ok25 account, you confirm that you have read and accepted these terms in full. They apply each time you log in, make a transaction, or contact support — not just at registration. We update these terms when our service or applicable requirements change, and we will notify you through your registered account or by a notice displayed at login before the change takes effect. Continued use of your account after that notice constitutes acceptance of the updated terms. These terms do not override any rights you hold under the laws of Bangladesh or the eligible region from which you access this service. Where a specific section of these terms conflicts with a separate written agreement between you and ok25, the separate agreement takes precedence for that subject only. Transaction records processed through bKash, Nagad, Rocket or Bank Transfer are governed both by these terms and by the respective payment provider's own policies. If you have questions about how a specific clause applies to your account, the support routes listed in the Support section of this page are the right place to start.
Not every aspect of your activity on ok25 falls under a single clause. Understanding the scope of these terms helps you know where to look when a question comes up — and when a third-party policy is the right reference instead.
These terms cover the creation, verification and suspension of your ok25 account, including login credentials, identity checks and any actions taken on the account by you or on your behalf. Account access is subject to eligibility in your region.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer fall within these terms for the ok25 side of the transaction. The payment provider's own terms govern the wallet or bank leg of any transfer separately.
Game availability, promotional notices and account-area content published by ok25 are governed by these terms. Content accuracy is maintained as a matter of ongoing editorial care, and errors are corrected when reported through the published support routes.
Game content supplied by studios accessible in the lobby, and payment processing handled by external wallet providers, operates under those third parties' own terms. ok25 is not responsible for errors or changes made by a third-party provider outside our control.
These terms are not one-sided. You have specific, actionable rights that we are obliged to support. Your transaction history — including every bKash, Nagad, Rocket and Bank Transfer record — is viewable in the account wallet section after login; you do not need to contact support to retrieve it for normal review. If you believe account details such as your registered mobile number or email address are recorded incorrectly, you can submit a correction request through the account settings page, and we will process it in line with the verification steps shown there. Where a clause in these terms is unclear or you believe it has been applied to your account in error, you have the right to raise that question formally. We handle those queries through the support routes published on this page, and we aim to give you a written response that addresses your specific concern. You can also request that your account be reviewed for compliance with the terms as they currently stand.
Your full transaction history is accessible inside your account wallet after login — no request needed for standard review. Filter by date or payment method to find the record you need.
Submit corrections to your registered mobile, email or profile information through the account settings page. Follow the verification steps shown there; support can assist if the self-service route does not resolve it.
If a clause is unclear or you believe it has been applied incorrectly to your account, contact us through the live chat or email route listed in the Support section. We will respond in writing with a specific answer.
You can ask us to review how the current terms apply to your account at any time. Use the support channel that suits you; we will confirm receipt and outline the steps we will follow.
Every question about these terms has a published route. Choose the channel that works for your situation — whether you need a quick clarification or want to raise a formal query about how a clause applies to your account.
Open the chat widget from any page on ok25. Use it to ask about specific clauses, check the status of a terms-related query or get directed to the right form for a formal request.
Send your written query to the support email address listed in your account area. Email is the right route for formal corrections, account-review requests and written records of any terms dispute.
The help centre inside your account area contains published answers to common terms questions, including what happens when these terms are updated and how account suspension is handled.
We want you to know exactly how ok25 manages the information and commitments covered by these terms — not just that we do it, but where you can verify each point for yourself.
Account data — including your registered payment methods such as bKash, Nagad or Rocket wallet references — is stored and used only for the purposes described in these terms and our privacy policy. You can review what is held by checking the account settings page.
Your account credentials are your responsibility under these terms. If you believe your account has been accessed without your permission, use the account recovery route shown on the login page immediately and contact support through live chat.
We retain account and transaction records for the period required by applicable rules covering eligible regions, including Bangladesh. Requests to understand what is retained or to discuss deletion options can be submitted through the email support route.
When these terms change, we publish a notice in your account area before the new version takes effect. We do not make retroactive changes. The version date on these terms tells you which edition currently applies to your account.
These are the questions we hear most often from people reading these terms carefully. If yours is not here, the live chat and email routes on this page will get you a direct answer.
Yes. Every deposit or withdrawal processed through bKash, Nagad, Rocket or Bank Transfer is covered by these terms on the ok25 side. The payment provider also applies its own policies to the wallet or bank leg, so both sets of terms are relevant to a single transaction.
Raise it formally through the email support route so there is a written record. We will review the specific clause, how it was applied, and respond in writing. If the query cannot be resolved through support, we will outline the next steps available to you.
We display a notice inside your account area before any update takes effect. The notice will indicate what has changed and when the new version applies. Continuing to use your account after that date means you accept the updated terms.
The current version and its effective date are shown at the bottom of this page. For previous versions, submit a request through the email support route with the date range you need. We will confirm whether an archived copy is available for your reference.
Information is shared only as described in these terms and our privacy policy — for example, the reference data needed to process a bKash or Nagad transaction. We do not sell account data. Full details of what is shared and with whom are in the privacy policy linked in your account area.
A suspension notice will be sent to your registered contact. Open a query through email support and reference your account ID. We will confirm the reason in line with these terms and tell you what steps, if any, are available to you for review or reinstatement.