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ok25 is clear about what data we collect, why we collect it, and how you can review or change it. This policy covers every account holder whose access falls within supported eligible regions under local law.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose for transactions. For Bangladesh account holders using bKash, Nagad or Bank Transfer, we record transaction references to keep your wallet history accurate and to resolve any discrepancy you raise with support. We do not store your bKash PIN, Nagad credential or bank login at any point; those remain entirely with the payment provider. Beyond registration data, we collect behavioural signals such as pages visited, session length and device type. This helps us keep the account area working correctly on your mobile browser. We use cookies to maintain your session state so you do not have to log in repeatedly on the same device. We do not sell your personal data to third parties for advertising purposes. Where we share data with processors — for example, a payment gateway handling a Bank Transfer — that processor is bound by a data agreement consistent with this policy. Access to this platform depends on your local law and eligible regions; we apply this policy to all accounts regardless of the channel through which you joined.
This policy applies to every interaction you have through the ok25 platform — from opening your account to using the wallet to reaching our support team. Some areas fall outside our direct control, and we want to be clear about the line between what we govern and what we do not. Your access and the scope of this policy depend on your local law and eligible regions.
We govern all data collected when you log in, update your profile or change your password. This includes the email address, contact number and any verification documents you submit through the account settings page.
Deposit and withdrawal records processed through bKash, Nagad or Bank Transfer sit within the scope of this policy. We keep these records to let you review your own wallet history and to resolve any support query you raise.
Content you view — game lobbies, promotional notices, policy pages — is covered in so far as we log which sections you visit for site performance purposes. We do not attach game-session data to a personally identifiable profile without your knowledge.
External payment providers, studio game servers and any linked third-party page operate under their own privacy terms. Once your bKash or Nagad transaction leaves our platform, the payment provider's policy applies. We encourage you to review those terms separately.
You hold real, practical options over your data held by ok25. Reviewing what we store, correcting inaccurate details and raising a question through support are all available to you at any time. To review your account records, open the account settings page after logging in — the profile section shows the personal details attached to your account. If any detail is wrong, you can update it directly in the editable fields shown there, or contact support if the field is locked pending verification. For bKash or Nagad wallet details linked to your account, reach support with your registered contact number ready so the team can locate your record quickly. You can also ask us to clarify why a specific data point was collected, how long it is retained and who else can see it. We aim to respond to all account data questions through the routes listed in the support section of this page. Your right to take these actions depends on your local law and the eligible region under which your account was opened.
Log in and open the account settings page. Your profile section shows the name, contact number and payment method details we hold for your account.
Edit unlocked fields directly in your profile. If a field is locked after a verification step, raise a correction request through the support contact route listed on this page.
Send your question through the published support route with your registered contact number. We will confirm what data we hold, why it was collected and how long we keep it.
If you believe a data handling step was incorrect, contact our support team directly. Include your account email and a description of the concern so we can locate the relevant record and respond clearly.
If you have a question about how we handle your data — or you want to act on any right described in this policy — the routes below are the ones we publish and actively monitor. Do not share your password, bKash PIN or Nagad credential through any support channel. Have your registered account email or contact number ready before you reach out so the team can locate your record without delay. All access and response availability depends on local law and eligible regions.
Open the chat widget from any page while logged into your account. Describe your data question and include your registered contact number so the agent can pull up your record.
Send your query to the support email address shown in your account area. Write your registered email in the subject line and describe the specific data or policy point you are asking about.
The help section inside your logged-in account lists published guidance on reviewing records, correcting details and submitting a formal data question. Check there first before reaching out directly.
We apply reasonable technical measures to protect the data held in your account. Session cookies keep your login state active on the same device so you are not asked to re-enter credentials on every page. We do not retain payment credentials from bKash, Nagad or Bank Transfer on our own servers; those stay with the respective payment provider. Your account data is kept for as long as your account is active and for a period afterward as required by the applicable rules of the eligible region under which your account sits.
We use session cookies to keep you logged in during a single visit and preference cookies to remember your display settings. You can clear cookies through your browser settings at any time; doing so will end your current session.
bKash, Nagad and Bank Transfer transactions are processed by the respective payment provider. We receive a transaction reference and status — not your credential or PIN. This separation limits the data we hold about your payment activity.
We keep your account data while your account is open and for the period required under applicable rules for your eligible region. If you want to understand the specific retention period that applies to your account, contact support with your registered email.
When we update this policy in a material way, we publish a notice in the account area before the change takes effect. Continuing to use your account after a notified change means you have seen the updated terms shown there.
These questions cover what Bangladesh account holders ask most often about how their data is handled, what rights they hold and how to reach us with a specific concern. If your question is not here, use the support routes listed earlier on this page.
We collect the name, contact number and email you enter at registration, plus the payment method you link — such as bKash or Nagad. We also log device type and session data to keep the account area working correctly on your mobile browser.
No. Your bKash PIN, Nagad credential and bank login details are handled entirely by the payment provider. We receive only a transaction reference and a status update. We do not hold, display or log your payment credential at any point.
Log in and open the account settings page. The profile section shows the personal details linked to your account. For a fuller breakdown of what we hold and why, send a request through the published support email with your registered account details.
Yes. Unlocked fields in the profile section can be edited directly after you log in. If a field is locked — usually after a verification step — contact support with your registered contact number and describe the correction needed.
The policy covers all account holders whose access is within supported eligible regions. Whether and how it applies to you specifically depends on your local law and the eligible region under which your account was opened. Check the account help section for region-specific notes.
Yes. When we make a material change to this policy, we post a notice in the account area before it takes effect. We encourage you to review updates when they appear. Continuing to use your account after a notified change means you have seen the new version.